Need Fast Support Approval? Try Bulk Hours
Be ready for anything with our pre-purchased, reduced-cost, use-as-needed support plan. Bulk hours from AV Solutions provides instant, pre-approved support on a scheduled or emergency basis.
Minor audio-visual issues can turn into very stressful situations impacting many people. Internal support approval delays prolong these issues, which may impact even more people.
Bulk Hours are preapproved and prepaid, allowing your support needs to be handled effectively and promptly.
FAQS
Bulk Hours Frequently Asked Questions
How are Bulk Hours purchased?
Blocks of hours can be purchased—we call these “Bulk Hours”—in prepaid amounts of 25, 50, and 100 hours. (Larger amounts available upon request)
How long are my Bulk Hours good for?
They are good for 1 year from the date purchased allowing ample time to take full advantage of your purchase.
What happens if I go over my Bulk block of hours?
You can choose to be billed directly for overage hours or you can purchase an additional Bulk Hours plan.
How quickly can a technician be onsite?
AV Solutions offers a very fast response time. If the issue cannot be fixed via a phone call, a technician will be scheduled to go onsite to resolve the issue.
Is there a minimum number of hours for a service call?
All service calls are a 2-hour minimum.
What if miscellaneous materials or cable are needed on the maintenance call?
The technician will supply any necessary small parts/cables for the maintenance call and the cost of those items will be deducted from the balance of hours from your Bulk Hours plan. This does not include major equipment. For major equipment, you can choose to be billed separately for it or have the cost deducted from the balance of hours from your Bulk Hours plan. Major equipment may be defined as any type of electronics that has a warranty.
What if a piece of equipment is inoperable or not in working condition?
If the equipment is still under manufacturer warranty, any time and possible shipping costs will be deducted from your Bulk Hours plan. If the equipment is not under manufacturer warranty, you’ll be provided with an estimate and billed separately to repair and/or replace the equipment and the labor time will be deducted from your Bulk Hours plan.
How is travel handled?
No travel is charged for any locations within the East Baton Rouge Parish. Locations outside of the East Baton Rouge Parish will incur a travel charge.
How do I get a Bulk Hour estimate?
Contact AV Solutions now by calling 225-326-3832. You can also email sales@avsolutions.com or complete the form on this page.
Do I have to create a purchase order for each Flexible Support project?
Flexible Support plans are prepaid under a single purchase order, eliminating the delay of purchase order assignment and approval that a lot of companies have. This allows issues to be solved faster and getting you back up and running with minimal delay.
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